Community managers are the unsung heroes of the games industry. Whenever something goes wrong, they’re on the front line, the point of contact for all frustrations from a community that can be prompt to escalate things to an absurd level.

When this happens, behind the scenes, a team of community managers will try their best to keep it together, remain civil, and provide as much information and reassurance as possible.

Community management bridges the gap between a company’s corporate structure and the gamers the industry serves. A community manager is not only the public face of a brand, but also the point of contact that connects a development team with its players, with the end goal of making better games, for everyone.