As communities keep growing and companies look to engage with them more genuinely, the GamesIndustry.biz Academy looks into how to get a job in community management.
Community managers are the unsung heroes of the games industry. Whenever something goes wrong, they’re on the front line, the point of contact for all frustrations from a community that can be prompt to escalate things to an absurd level.
When this happens, behind the scenes, a team of community managers will try their best to keep it together, remain civil, and provide as much information and reassurance as possible.
Community management bridges the gap between a company’s corporate structure and the gamers the industry serves. A community manager is not only the public face of a brand, but also the point of contact that connects a development team with its players, with the end goal of making better games, for everyone.